At TOBILI, we strive to provide the best shopping experience for our customers. If you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy. Please read the following guidelines carefully:

1. Eligibility:
- Returns and exchanges are accepted within 30 days from the date of delivery.
- Products must be unused, in their original packaging, and in resalable condition.
- Customized or personalized items cannot be returned or exchanged.

2. Return Process:
- To initiate a return, please contact our customer service team with your order details and reason for return.
- Once your return request is approved, you will receive a return authorization number (RA#) and instructions on how to proceed.
- Pack the item securely and include all original accessories, manuals, and packaging materials.
- Ship the return item back to us using a traceable shipping method. The return shipping cost will be the responsibility of the customer.
- Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria.
- Refunds will be processed within 7 business days from the date of receiving the returned item. The refund will be issued to the original payment method used during the purchase.

3. Exchange Process:
- To initiate an exchange, please follow the return process mentioned above.
- Once your return is approved, you can place a new order for the desired item on our website.
- The new order will be processed separately, and any price differences will be adjusted accordingly.
- Refunds for the returned item will be issued as per the return process mentioned above.

4. Damaged or Defective Items:
- If your item arrives damaged or defective, please contact our customer service team within 48 hours of delivery.
- We may request supporting documentation, such as photos or videos, to assess the damage or defect.
- We will arrange for a replacement or provide a refund based on the specific situation.

Please note that TOBILI reserves the right to refuse any return or exchange if the item does not meet the eligibility criteria mentioned above.